Welcome to New Pond Row Surgery
We are continuing to develop our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.
The ability to order repeat prescriptions on-line remains popular. Later this year we are piloting online booking for a proportion of appointments and will expand that service if the trial is successful.
Have your say and join our Patient Participation Group
Ethos of the Practice:
"The continual successful and harmonious development of the practice, its staff and the services it provides to all stakeholders through the unremitting pursuit of excellence. To be a centre of excellence, working in partnership with our patients so that we offer services of the standard we expect our families to receive at the same time providing a happy and balanced working environment"
If you require urgent Medical Advice out of surgery hours
Please call the new NHS 111 service
Call 999 for any life threatening emergency
Further to the recent trial we have now implemented a revised appointment sytem which we hope eases access and provides a more flexible service for patients. We have listened to patient feedback from the trial and adopted changes in an attempt to meet patients' expectations. The new system builds on the Doctor triage model for urgent needs that we have adopted over the last 2 years but maintains prebookable future appointments. Once again we will monitor the new system to ensure it delivers an improved service.Also don't forget there are a limited number of bookable Saturday morning appointments available each week.
If you are on regular medication and your condition is stable, it may be possible to obtain post-dated prescriptions for up to 6months in advance. Please mention this to your Doctor or Chronic Disease Nurse specialist at your next review if you are interested in this service.
Blood Tests Now By Booked Appointment
We have discontinued the Walk-In Blood Test service between 12.00pm and 1.00pm because the volume of patients was causing unacceptable waits for patients. Appointments for blood tests can now be booked via reception. Apologies to any patients who have been incovenienced during the transition to booked appointments.
(Site updated 21/10/2014)