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New Patient Registration
Why Choose New Pond Road Row Surgery?
- We have a high level of patient access - we try to make sure that you can see the most appropriate GP or Nurse as soon as possible.
- We have a triage system which means you will speak to a GP if you are very unwell who will decide the best course of action.
- We provide an early morning clinic once a week with appointments to access Nurse, GP and Health Care Assistant.
- For patients with ongoing longer-term conditions we offer an annual all-in-one appointment to discuss and monitor all conditions. This saves patients having to make multiple visits.
- We have friendly and welcoming reception team
- We have a variety of expertise amongst our nurses, GPs, paramedic and pharmacist which means that at times we can refer in house for second opinions and treatments.
- We also have a Physiotherapist who works one day a week
- We strive to provide a high quality of health care, using the latest evidence, tailoring our advice and treatment of people as individuals.
- We are open to suggestions to improve our service and ready to make positive changes wherever possible.
How To Register?
To register as a new patient at the practice. Please follow the registration process below.
Check You Live Within The Boundary Area
Enter your post code to check you live within the practice boundary area
If you are already a patient and are about to move to a new address please let the reception team know by completing our change of details form. They can decide whether or not you are still within our catchment area. If you are not, and you would like to stay with the practice, please let us know. All cases will be dealt with on an individual basis, by the practice manager and your named doctor.
Complete Our Patient Registration Forms
If you live within the boundary area, please complete our ‘new patient registration process’ online by clicking the button below.
Registrations submitted online usually take no longer than 48 hours to action and complete.
If you are unable to register online, please visit the surgery and ask for a paper registration form.
New patient registration requests submitted on paper can take up to 7 working days to process.
Book a New Patient Health Check
Once the registration process is complete you may receive an invite from the reception team regarding a health check.
These checks are offered to patients with complex medical issues only.
Temporary Services
If you are ill while away from home or if you are not registered with a Doctor but need to see one, you can receive emergency treatment from the local GP Practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local Practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that Practice.
To register as a temporary patient simply contact the practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a Practice in the town or area where you are already registered.
Your Named GP
All Patients registered with the surgery will have been allocated a named accountable GP who will be responsible for your overall care. However, you can book appointments with any of the GPs at the surgery. If you have a preference to which GP you are allocated, the practice will make reasonable efforts to accommodate your requests. If you wish to know which GP has been allocated to you, please ask reception at your next visit.
The NHS App
New Pond Row Surgery would like to invite you to use The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
